Choose the right lane
Booking, provider, safety, and business questions route faster when the topic is clear from the start.
Contact Hairsbnb
Get the right help without starting from the wrong place.
Use the lane that matches your question. Booking, provider, safety, and business inquiries route through support so the team has the context needed to help.
Support tickets are created from customer and provider accounts so the team can verify context safely.
Choose a lane
What do you need help with?
Bookings and payments
Get help with booking status, payment handoff, refunds, cancellations, no-shows, or appointment questions.
Search booking help Professionals and salonsAsk about provider signup, salon workspace access, services, profiles, verification, payouts, or team permissions.
Sign in for provider support Trust and safetyReport off-platform payment requests, harassment, discriminatory conduct, unsafe service behavior, or review concerns.
Read safety help Business and pressReach the platform team about partnerships, local marketplace expansion, press questions, or operational requests.
Read business helpHow contact works
Support works better when the first message is focused.
Hairsbnb routes requests by topic so booking, provider, trust, and account questions can be reviewed by the right operational workflow.
Include useful context
Add booking references, provider names, service names, screenshots, and concise notes when they help the team verify the issue.
Keep sensitive data out
Never send card numbers, passwords, bank details, private identity documents, or raw access tokens through public contact forms.
Privacy reminder
Do not send sensitive credentials through public contact.
Support can review bookings, payments, provider conduct, account questions, and marketplace issues without needing card numbers, passwords, bank details, private identity documents, or raw access tokens.