How can we help today?

Customer

How to book a beauty or wellness service

Search services, compare providers, review booking rules, and send a request from Hairsbnb.

Customer

Managing upcoming and past bookings

Use your customer dashboard to track appointments, receipts, provider messages, support, and saved services.

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Cancellations, refunds, and appointment changes

Understand how booking status, provider policies, deposits, taxes, and support review affect changes and refunds.

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Payments, receipts, and provider payouts

Find where payment records live and how payout readiness works for customers and providers.

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Signing in and account access

Customers and providers use customer sign-in; admins use the separate admin sign-in option.

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Provider verification and marketplace trust

Learn how verification, reviews, complete profiles, and support moderation help customers book confidently.

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When to contact support

Open a support ticket when articles do not answer your account, booking, payment, provider, or marketplace policy question.

Customer

Booking changes

Reschedule, edit, or cancel your booking.

Customer

Refund request

How refunds work and what to expect.

Customer

No-show policy

Our policy for missed appointments.

Customer

Service complaint

Report an issue and get help.

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How payments work

Learn about holds, tips, and refunds.

Customer

Late provider

What to do if your provider is running late.

Customer

Provider no-show

Steps we take and what you can do.

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Payment or charge issue

Disputes, declined cards, and fixes.

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Safety concern

Your safety is our top priority.

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Account access help

Can't sign in or update your account.