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Booking changes Reschedule, edit, or cancel your booking. Refund request How refunds work and what to expect. No-show policy Our policy for missed appointments. Service complaint Report an issue and get help. How payments work Learn about holds, tips, and refunds.

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Urgent issues

Late provider What to do if your provider is running late. Provider no-show Steps we take and what you can do. Payment or charge issue Disputes, declined cards, and fixes. Safety concern Your safety is our top priority. Account access help Can't sign in or update your account.

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Calendar sync Connect and sync your calendar. Payout delay Why payouts are delayed and fixes. Account verification Verify your identity and documents. Manage services Add, edit, or remove your services. Availability & breaks Set hours, breaks, and time off.

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Urgent issues

5 articles

Late provider

What to do if your provider is running late.

Provider no-show

Steps we take and what you can do.

Payment or charge issue

Disputes, declined cards, and fixes.

Safety concern

Your safety is our top priority.

Account access help

Can't sign in or update your account.

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Average response time Under 2 hours

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All systems operational

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