How can we help today?

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Cancellations, refunds, and appointment changes

Understand how booking status, provider policies, deposits, taxes, and support review affect changes and refunds.

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Payments, receipts, and provider payouts

Find where payment records live and how payout readiness works for customers and providers.

Provider

How providers add services

Create a clear service menu with pricing, duration, add-ons, media, policies, and service-area details.

Provider

Using the provider dashboard

Understand schedule, services, messages, payouts, support, reviews, and profile health in the provider workspace.

Provider

Provider payout and Stripe Connect support

Review payout readiness, Stripe Connect onboarding, withdrawal history, and support handoff expectations.

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Signing in and account access

Customers and providers use customer sign-in; admins use the separate admin sign-in option.

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Provider verification and marketplace trust

Learn how verification, reviews, complete profiles, and support moderation help customers book confidently.

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When to contact support

Open a support ticket when articles do not answer your account, booking, payment, provider, or marketplace policy question.

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How payments work

Learn about holds, tips, and refunds.

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Payment or charge issue

Disputes, declined cards, and fixes.

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Safety concern

Your safety is our top priority.

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Account access help

Can't sign in or update your account.

Provider

Calendar sync

Connect and sync your calendar.

Provider

Payout delay

Why payouts are delayed and fixes.

Provider

Account verification

Verify your identity and documents.

Provider

Manage services

Add, edit, or remove your services.

Provider

Availability & breaks

Set hours, breaks, and time off.