When to contact support

Contact support if you cannot access your account, need help with a booking, see a payment or receipt issue, need provider onboarding help, have a payout readiness question, want to report incorrect marketplace information, or need help after a provider message issue. Include names, dates, service details, booking references, and screenshots when useful.

Do not include raw card numbers, bank details, passwords, payout credentials, private addresses, processor secrets, or sensitive identity documents in public support messages. Logged-in customer and provider support records stay tied to the authenticated account when available.