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Popular questions

Booking changes Reschedule, edit, or cancel your booking. Refund request How refunds work and what to expect. No-show policy Our policy for missed appointments. Service complaint Report an issue and get help. How payments work Learn about holds, tips, and refunds.

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Urgent issues

Late provider What to do if your provider is running late. Provider no-show Steps we take and what you can do. Payment or charge issue Disputes, declined cards, and fixes. Safety concern Your safety is our top priority. Account access help Can't sign in or update your account.

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Provider operations

Calendar sync Connect and sync your calendar. Payout delay Why payouts are delayed and fixes. Account verification Verify your identity and documents. Manage services Add, edit, or remove your services. Availability & breaks Set hours, breaks, and time off.

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Provider operations

5 articles

Calendar sync

Connect and sync your calendar.

Payout delay

Why payouts are delayed and fixes.

Account verification

Verify your identity and documents.

Manage services

Add, edit, or remove your services.

Availability & breaks

Set hours, breaks, and time off.

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Average response time Under 2 hours

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Incident status

All systems operational

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No active incidents. You may experience longer than usual wait times during peak hours.

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